Frequently Asked Questions

We would love to help you! For all inquiries about refunds, returns, damaged items or packages, or incorrect orders, shoot an email to customercare@spicewallabrand.com and we will handle your request on a case by case basis.

We want to make returns a simple and easy process with free returns within 30 days of delivery.

1. Your Spices must be unused and in their original packaging.
2. To get your return label, simply reach out to customercare@spicewallabrand.com and we’ll send you one right away.
3. If the item is damaged, please shoot us an email with photos so we can take care of it (and let our merchants know)
4. Gift cards are not eligible for returns.

Don’t worry, we got you! Contact us within 30 days of receiving your order at customercare@spicewallabrand.com. Include your name, order number, and any photos you can share of the damage. We’ll take care of it right away!

Nope!

During checkout you can choose to have your order shipped or to pick it up. You can pick up your order from our retail location in Asheville at the Grove Arcade.

We try to keep our fulfillment and shipment estimate information regularly updated on our site. You can find information about fulfillment and shipping times on our website header, in your cart, on the check out page, as well as in your order confirmation. Please feel free to email customercare@spicewallabrand.com if you have specific questions about your order.

We offer free shipping on orders of $49 or more excluding international shipments. We ship with USPS and UPS.

Not currently, though we are in the process of searching for inexpensive international shipping options. Hang tight! We'll figure out how to get our spices abroad real soon!

Yes, all but three! We adhere to a strict and robust allergen safety program in our factory. Our Modena Balsamic Rub, Chaat Masala and Tandoori Masala do contain trace amounts of gluten from wheat or barley. This is processed on some shared equipment, which we sanitize and test for allergens after each run.

We are not certified kosher, but our spices are free of unlisted ingredients and our facility is meat, nut, dairy and egg free.

Yes, we are a peanut free facility! We do not process nuts in our facility, and we only purchase ingredients that have already been tested. We also have an allergen safety protocol that is followed during the production of your spices.

Spices come from living plants and deserve great care. At Spicewalla we order spices from around the world in small quantities to ensure they’re not sitting on shelves going stale. We roast, grind, and pack our spices by hand, to ensure freshness. Here’s how to care for your spices, herbs, and seasonings:

- Store them in a cool, dry place and keep them out of direct sunlight.
- Keep 'em tucked in their tin with that lid on tight so they stay fresh & tasty!
- Toast your whole spices lightly in a pan before using to activate their aroma and flavour.

Just like grains and other pantry staples, your spices won't technically "go bad", however they will lose their vibrancy and potency. We recommend using your Spicewalla products within 6 months to guarantee Superior Flavour. For reference, the bottom of your tin shows a "best by" date which is 3 years after the packing date.

Either option! Its your preference, the bag is only in the tin to stop spices like turmeric from escaping through the edges of the tin lid while in transit.

Small tins: 1.75” length x 1.75” width x 2.5” height and have a 3oz liquid volume.
Big tins: 2.25” length x 2.25” width, 3.125” height and have a 7oz liquid volume.

Some products have already been made with the shaker tops included, and others are still being updated! While we’re transitioning you may receive some products with shaker tops and some without. Thanks for bearing with us, ya sweet, spicy people!

While all of our “shakeable” seasoning & spices will have the new shaker lids, there are some products that will not work with the new shaker tops. Don’t worry though, each product page will show how your product will ship to you!

• For your big tins, Yes! We sell a 5 pack of shaker lids. Just make sure they fit snugly in your tin and test the shake before using; If the fit isn’t perfect, Rotate 90º and try again.
• For your small tins, our first round didn’t quite meet our stringent quality standards. They’re not available yet, but we definitely hear that you want them ASAP! The spice heads have spoken.

You can bet your buttons we do! We run sales throughout the year and don't retroactively apply sale prices to orders placed before the sale is live. To stay in the loop about sweet sales and spicy updates subscribe to our newsletter and follow us on social media.

You can sign up for the Spicewalla newsletters here. Looking for other ways to stay connected with Spicewalla? Follow @spicewalla on Facebook and Instagram to see our latest recipes, spice advice, ask questions, and be inspired!

Yes! We offer substantial discounts on bulk wholesale orders. Click here for our wholesale application. Email us at info@spicewallabrand.com if you have any specific questions regarding our wholesale initiatives.

We do!

It's at the Grove Arcade, Asheville, North Carolina.

We're also stocked in hundreds of retailers across the country. Visit this page for a full list.

Not Currently. Due to COVID-19 we're taking extra precautions with the health and safety of our staff, therefore the factory is not currently open to customers and tours.

Glad y’all asked! It's an aggressively stringent policy put in place to warn about any levels of a list of over 900 components in products (even naturally occurring ones). It’s overwhelmingly stricter than Federal or international standards. In California, this warning is sometimes even required to be posted at any public place that cannot prove that there are not trace amounts of any toxins on the list in the air or present on the property. Helpful stuff, but some say these warnings can be unreasonably strict when it comes to specific products and foods.

Because herbs and spices are natural products grown in soil from all over the world, and most global soils do contain small amounts of lead or arsenic. Therefore, a trace amount may be present in the products. Most research shows you’d need to consume a sizable amount of the spice itself to experience any harmful effects.

We only ever source from trusted suppliers who offer the highest quality spices and follow all FDA guidelines. We do test spices that have a higher susceptibility for heavy metals like Turmeric, and our full spice catalog is tested for heavy metals, bacteria, pathogens, and contaminants before they ever reach our factory.